Our Service Plans
Our service plans are designed to keep your security, electrical, and technology systems operating smoothly. Whether you need ongoing maintenance, fast support, or a trusted partner to manage your systems long-term, Avidity Solutionz is here to help.
We don’t just install systems — we take responsibility for supporting them over time.
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How Avidity Approaches Service
Our service plans define how quickly we respond, how proactively systems are managed, and how much ownership we take when issues arise.
Instead of one-size-fits-all contracts, we offer three clear service levels. Each customer chooses the level of coverage that matches their operational needs and risk tolerance.This section is for mobile view
How Avidity Approaches Service
Our service plans define how quickly we respond, how proactively systems are managed, and how much ownership we take when issues arise.
Instead of one-size-fits-all contracts, we offer three clear service levels. Each customer chooses the level of coverage that matches their operational needs and risk tolerance.This section for desktop view
Our Three Service Levels
Our service plans can be applied to a variety of systems, from security and access control to networks and data protection.
Whether you choose Shield, Sentinel, or Fortress, each system is supported based on your needs, priorities, and level of criticality.
This section is for mobile view
Our Three Service Levels
Our service plans can be applied to a variety of systems, from security and access control to networks and data protection.
Whether you choose Shield, Sentinel, or Fortress, each system is supported based on your needs, priorities, and level of criticality.
This section for desktop view
Shield – Essential Coverage
Shield provides dependable monitoring and support for stable systems and lower-risk environments.
Shield is good for:
Mobile anchor
This section is for mobile view
Shield – Essential Coverage
Shield provides dependable monitoring and support for stable systems and lower-risk environments.
Shield is good for:
This section for desktop view
Sentinel – Proactive Support
(Most Popular)
Sentinel adds priority response and proactive system management. This is the service level most growing businesses choose.
Sentinel is a good fit for:
Anchor for mobile
This section is for mobile view
Sentinel – Proactive Support (Most Popular)
Sentinel adds priority response and proactive system management. This is the service level most growing businesses choose.
Sentinel is a good fit for:
This section for desktop view
Fortress – Full Ownership
Fortress is designed for environments where downtime, compliance, or risk exposure require the highest level of accountability.
Fortress is a good fit for:
Anchor for fortress mobile
This section is for mobile view
Fortress – Full Ownership
Fortress is designed for environments where downtime, compliance, or risk exposure require the highest level of accountability.
Fortress is a good fit for:
This section for desktop view
Avidity Service Stack – Master Comparison Table
Compare service levels to understand response times, ownership, and customer responsibility across each tier.
Tier
Meaning
Typical Response
Customer
Fit
CM
(Customer Managed)
License access only. Customer manages system
Warranty-only, billable labor
Legacy / self-managed
Shield
Sentinel
(Default)
Fortress
(Preferred)
This section is for mobile view
Avidity Service Stack – Master Comparison Table
Compare service levels to understand response times, ownership, and customer responsibility across each tier.
This section for desktop view
Designed to Grow With You
As your business evolves, systems change. Our service plans are designed to scale — adding locations, systems, and coverage without starting over.
Our team will help you align coverage with operational impact, compliance requirements, and budget priorities.This section is for mobile view
Designed to Grow With You
As your business evolves, systems change. Our service plans are designed to scale — adding locations, systems, and coverage without starting over.
Our team will help you align coverage with operational impact, compliance requirements, and budget priorities.